Software Setup From date of contract to completion of setting up accounting codes, employees, vendors, departments, products, etc. can take 1 to 4 weeks.

RMS Software Training Intralight is committed to your staff's thorough comprehension and successful use of your solutions. We don't require you to leave your place of business and travel to a training university. Nor do we impose lengthy training sessions which are highly impractical when you are limited on resources. So, Intralight performs a unique training cycle throughout implementation. We utilize online web conferencing tools to efficiently train your staff, saving you time and money. Training sessions are given one function at a time. This means that a session will only require minutes and then allow the trainee to walk out of the back office and start using the feature, live. This naturally keeps the trainees attention and becomes a learned feature because of the immediate use of the learned function.

Solutions Implementation (phased) Intralight uses a phased approach to rollout your solutions. We work closely with your project manager to deliver all solutions to each location on time. Success depends on the ability of your project manager to answer Intralight's operational questions and to complete time-sensative tasks documented and provided by Intralight. If your company is dedicated to the change that automation brings, and to work to integrate the contracted solutions the way they are designed, then you will see success. Failure and cash loss are inevitable if you are not already planning to dedicate a seasoned employee to the project and if your not ready to adopt changes. Intralight sees relationships with our clients as partnerships and guarantees that your buisness will be completely converted and successfully operational on Intralight RMS and Accounting solutions within a few months.

Technical Support Support can drive us all crazy. Everyone has had bad experiences with providers; inability to diagnose problems, 24-hr to 3 day delays, call takers that could'nt care less about your needs. Intralight takes support seriously, providing diagnoses issues and fix documentation within a few hours. Intralight can accomplish this kind of turn-around speed due to team communication which incorporates the first level technical contact all the way back to the database developer, local access to your secure central database, and remote access to each one of your PCs running Intralight, via the internet, without long-distance costs. Overall, Intralight works quickly to find and fix any technical issues you may encounter.